
Frequently Asked Questions
General Questions:
What are the benefits of booking with a travel agency?
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Travel agents have extensive knowledge of various destinations, accommodation options, and activities. They can provide impartial advice based on your preferences and budget, helping you avoid tourist traps and ensuring a fulfilling experience. Planning a trip, especially to unfamiliar destinations, can be overwhelming. Travel agents can handle the complex logistics, including flights, accommodation, transportation, and activities, saving you time and stress.
How much do your services cost?
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Our service fees vary depending on the complexity of your trip. While travel agents are paid a commission for selling a supplier's products, unfortunately the amount of that commission no longer reflects the amount of research and expertise we put into your vacation planning, and many agents have begun charging additional planning fees. We offer free consultations to discuss your needs and provide a quote of any required fees upfront, so there are no surprises later.
What if I have questions or need help while I'm traveling?
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We are available to assist you with any questions or concerns you may have during your trip.
Destinations & Itineraries:
What area do you specialize in?
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We offer a range of specialties including worldwide Ocean & River Cruises, Sandals Resorts, All Inclusive Resorts, US Based Travel, other Custom Land Tours, and more!
Can you customize itineraries to fit my interests?
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Absolutely! We pride ourselves on creating personalized itineraries that cater to your specific interests and budget.
Do you offer group tours?
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Yes, we offer a variety of group trips, tours, and cruises for different interests and budgets. You can also inquire about creating a custom group tour for your family, friends, or special interest group. You can even make a cruise group from people who are not personally known to each other, but would be interested in sailing on the same cruise.
Visas & Travel Documents:
What travel documents do I need?
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All travel outside of the United States requires a passport book, including travelers who are infants/children. Some countries are requiring your passport book not expire until at least 6 months after travel is completed. It is the responsibility of the traveler to comply with all travel document requirements and laws set by the U.S.A. and countries being visited. We strongly recommend travel insurance for all trips.
Booking & Payments:
How do I book a trip with your agency?
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You can book a trip by submitting a Booking Request through our website, or by sending an email with the details of your vacation to: PugLegLeisure@gmail.com
What forms of payment do you accept?
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We accept all major credit cards.
What is your cancellation policy?
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Our cancellation policy varies depending on the specific trip and vendor. Please refer to our Terms and Conditions for details. Supplier Partners have their own individual terms and conditions, and those will be provided in your vacation proposal, so that you may review them prior to booking.
What if I have additional questions?
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Please send us an email at PugLegLeisure@gmail.com with any additional questions you may have!